How to Make a No Feel like a Yes

If you are involved with church communications, you will be required to say no.  Personally, I find that difficult. I don’t want to hurt feelings or seem like a ministry is unimportant.  But the success of our communication depends on saying no. Saying no moves the mission forward and allows people to take their next steps toward Jesus.  It also means avoiding the Cheesecake Factory syndrome of church communication.

Here are three ways you can make your no feel like a yes. 

1. Offer alternatives.

I might say no to an on-stage announcement but yes to a social media post. I may deny a request for a special bulletin insert but suggest the ministry leader make personal invitations in their small group. I’ve found that many ministry leaders are open to other suggestions; they just need someone to point out alternatives to the Sunday bulletin or an announcement from the pastor.

2. Establish clear guidelines.

This is where your communications manual comes in handy. It outlines your strategy and priorities that you can point to and share with your ministry leads.  Take the time to educate your leaders on how you prioritize communication exposure levels. If they understand the strategy, they are more likely to understand your reasoning.

3. Encourage your leaders. 

Let them know you are for them and their ministry. Ask them about their goals and offer ways to achieve them. Be available and help them evaluate along the way.

What about you? How do you say no well? 

Advertisements

I'd love to hear your thoughts.

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s